Please note the following important points:
For suburban deliveries:
It is not possible for our carrier to provide set delivery times. You will receive a phone call from the courier to advise delivery day (not time) and someone will need to be home on that day to receive and sign for the goods. We understand that it is difficult for some customers to be at home when the delivery is attempted. If you are likely to be in that situation, please let us know when you order, and leave instructions where you would like the goods left (for instance, south side of house; under carport etc.). You should be aware however, that Horn will not accept responsibility for any goods left without our carrier gaining a receivers signature.
Deliveries are made by one person. The delivery driver is only responsible for delivery of the goods to your house front door.
You must advise Horn Australia if you are in an apartment complex, have steps to your house front door or any other restrictions that will make it difficult for the delivery driver. An extra charge may apply.
An extra charge will apply if a second person is required for delivery
Our carrier will attempt delivery once, however if you are not home, and you have not supplied details of where the goods can be left, the goods will be returned to the nearest COPE transport depot, from where you can arrange a pick up (from COPE). Flat Bed Insert will be delivered by Australia Post. A service and postage fee applies to those items.
For remote country deliveries: (outside of townships)
When you order, please have your contact details ready and assist us with nominating the nearest transport depot/drop off point to which the goods will be sent to. When the goods arrive, the drop point will contact you so that you can make arrangements for the goods to be picked up. For Sewing Cabinet deliveries COPE Sensitive Freight use onforwarders to most country locations
For Sewing Cabinet deliveries COPE Sensitive Freight use onforwarders to most country locations. For other items we use either Pack Send, TOLL or Australia Post to ship our products, and provide online tracking numbers where available.
Please provide a physical delivery address where someone is likely to be available to accept the delivery during business hours.
Please note we cannot deliver courier delivered parcels to PO Box addresses. We can however use Australia Post Express Bags and we will provide you with a parcel identification number.
Shipping costs are influenced by the size and weight of the product and your location. You can see pricing on the available shipping options by entering your post code into the freight estimate calculator.
All freight prices are to metro areas only. Some locations may incur extra freight charges depending on your location. Should this be the case, Horn Australia will contact you upon placing your order to confirm delivery address and any additional costs required.
We aim to ship all orders, where products are in stock, within 1-2 business days. Shipping times are estimated at between 1-7 business days depending on your location within Australia and are subject to the limitations of our third party carriers.
All risk of loss or damage to the products passes to you when we despatch the products. If for any reason we are unable to dispatch your order we will notify you within 2 business days.
If you have paid by bank transfer, please add up to 72 hours to your order to allow for processing and clearing of funds. Bank transfers will extend delivery times.
ABN 37 020 000 711