In these terms and conditions (Terms), "we" "us" and "our" refers to Horn Australia. A reference to "you", "your" or "purchaser/s" means a user of this website who may also purchase products from this website. Your access to and use of all information on the website as well as the purchase of our product/s is provided pursuant to the Terms. The Terms apply to all users of the website and by using the website and purchasing from us, you agree to be bound by these Terms. Whilst the website can be viewed by the general public, all persons who purchase products from us must elect to have products sent to an Australian postal address.
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Please note the following important points:
For suburban deliveries:
It is not possible for our carrier to provide set delivery times. You will receive a phone call from the courier to advise delivery day (not time) and someone will need to be home on that day to receive and sign for the goods. We understand that it is difficult for some customers to be at home when the delivery is attempted. If you are likely to be in that situation, please let us know when you order, and leave instructions where you would like the goods left (for instance, south side of house; under carport etc.). You should be aware however, that Horn Australia will not accept responsibility for any goods left without our carrier gaining a receivers signature.
Deliveries are made by one person. The delivery driver is only responsible for delivery of the goods to your house front door.
You must advise Horn Australia if you are in an apartment complex, have steps to your house front door or any other restrictions that will make it difficult for the delivery driver. An extra charge may apply.
An extra charge will apply if a second person is required for delivery
Our carrier will attempt delivery once, however if you are not home, and you have not supplied details of where the goods can be left, the goods will be returned to the nearest COPE transport depot, from where you can arrange a pick up (from COPE).
For remote country deliveries: (outside of townships)
When you order, please have your contact details ready and assist us with nominating the nearest transport depot/drop off point to which the goods will be sent to. When the goods arrive, the drop point will contact you so that you can make arrangements for the goods to be picked up.
We use either Pack Send, TOLL or Australia Post to ship our products, and provide online tracking numbers where available.
Please provide a physical delivery address where someone is likely to be available to accept the delivery during business hours.
Please note we cannot deliver courier delivered parcels to PO Box addresses. We can however use Australia Post Express Bags and we will provide you with a parcel identification number.
Shipping costs are influenced by the size and weight of the product and your location. You can see pricing on the available shipping options by entering your post code into the freight estimate calculator.
All freight prices are to metro areas only. Some locations may incur extra freight charges depending on your location. Should this be the case, Horn Australia will contact you upon placing your order to confirm delivery address and any additional costs required.
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
· is unsafe
· is significantly different from the sample or description
· doesn't do what we said it would, or what you asked for and can't be easily fixed.
All returns/warranty items require proof of purchase – e.g. your receipt.
BEFORE raising an RA (Return Authorisation), please contact us via email (or use our contact form) as most warranty issues can be settled/fixed without the need to raise a claim.
To return a faulty or damaged product, please go to Your Account and click on Returns and lodge a claim. You will then be issued with a Return Authorisation (RA) number. Please clearly print your RA number on the outside of the package when returning it to us.
ALL warranties are Return to Base. This means that all returns, warranty claims or refund claims must be returned to Horn Australia by you, at your own cost. Horn Australia does not cover or refund delivery charges. Return product must be sent with registered post with tracking. We are not liable for any returns that are lost in transit by courier or Australia Post.
Manufacturer warranties will be sent back to the manufacturer. This may take between 30-60 days. Horn Australia will contact you regularly with updates for your warranty claim.
All returns/warranty items require proof of purchase – e.g. your receipt.
All of our prices are in Australian dollars (AUD). Product prices are regularly updated when price changes are received from our suppliers. All transactions are processed in AUD.
Payment options include direct deposit or PayPal (includes Visa/Mastercard). We only accept Australian issued credit cards. The credit card holder must be either the billing or shipping recipient. For store pick up orders, payment is made in person when picking up, and must be arranged prior to placing the order. Orders placed with pickup that have not been pre-arranged may incur addiotinal shipping fees.
At this time Horn Australia does not ship orders outside of Australia.
Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar genuine mistake, we reserve the right to cancel the relevant transaction and offer the product to you again at the correct price and/or with the correct information. Where your credit card has been charged, we will immediately refund your credit card/bank debit for the total amount debited.
Where a product is out of stock or is temporarily unavailable, we will endeavor to dispatch the product as soon as practical after we receive it from our distributors. Where a product becomes permanently unavailable, we will cancel the relevant order and where your credit card has been charged, we will immediately refund your credit card/bank debit for the total amount debited. We will attempt to contact you to let you know before this is to occur.
If you pre-order a product we will give you two options with your order:
- hold all of your order until all products are available and then ship your order to you,
- send the available items, then when the pre-orders are available, discuss freight options for remaining products in your order
We aim to ship all orders, where products are in stock, within 1-2 business days. Shipping times are estimated at between 1-7 business days depending on your location within Australia and are subject to the limitations of our third party carriers.
All risk of loss or damage to the products passes to you when we dispatch the products. If for any reason we are unable to dispatch your order we will notify you within 2 business days.
If you have paid by bank transfer, please add up to 72 hours to your order to allow for processing and clearing of funds. Bank transfers will extend delivery times.
This website may contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
ABN 37 020 000 711